Frequently Asked Questions

Find answers to the most common questions about using Tango.ad. This page covers account management, campaigns, billing, integrations, and other frequently asked topics.

General

What is Tango.ad?

• Tango.ad is an AI-powered platform that helps you create personalized campaigns, engage website visitors, and improve conversions using popups, automation, and visitor insights. Learn more in What is Tango.ad.

Do I need coding experience to use Tango.ad?

• No. Most features can be configured through the visual editor without writing code. See Key Concepts to learn how Tango.ad works.

Account & Workspace

Can I manage multiple websites?

• Yes. You can add and manage multiple domains within your workspace. See Create and Manage Workspaces and Manage Domains for more information.

How do I install Tango.ad on my website?

• Install the Tango.ad tracking script on your website. Follow the step-by-step instructions in Install the Tracking Script.

Campaigns

How do I create a campaign?

• Go to Campaigns and click Create Campaign. You can create a campaign manually or use the AI Campaign Builder.
• See Create a Campaign Manually or Create a Campaign with AI for detailed instructions.

Can I preview my campaign before publishing?

• Yes. You can preview your campaign before publishing to review how it appears on your website. For more information, see Display a Campaign in Preview.

Coupons

How do I assign coupons to visitors?

• Create a coupon pool, upload your coupon codes, and assign the pool to a campaign. See Assign Coupons for step-by-step instructions.

What happens when my coupon pool runs low?

• If email notifications are configured, Tango.ad can notify the selected recipient when coupon stock is running low or has been depleted. Learn more in Coupon Notifications.

Billing

What are Tango tokens?

• Tango tokens are used when creating or editing AI-generated campaigns. See Tango Tokens for more information.

Where can I view my subscription?

• Open Billing to view your current subscription, token balance, API usage, and available add-ons. See Billing Overview for more details.
• You can also review Subscription Plans, API Usage, and Add-ons.

Integrations

Which integrations are supported?

Tango.ad currently provides the following integrations:

E-shop Platforms

• eshop-rychle
• Shoptet

Marketing & E-mail Tools

• Samba.ai
• Ecomail
• Mailchimp
• Leadhub

Coming soon

• Drip – The integration is currently marked as Coming soon and is not yet available.

For more information about available integrations and their current status, see Integration Hub Overview.

Troubleshooting

My campaign is not appearing on my website.

Check that:

• The tracking script is installed correctly. See Install the Tracking Script.
• The campaign is enabled.
• Campaign conditions and targeting rules are met.
• The correct domain is selected. See Manage Domains.

For more troubleshooting steps, see Troubleshooting.

Changes are not visible after editing a campaign.

• Try saving the campaign again, clear your browser cache, and refresh the page. If the issue persists, see Troubleshooting or contact support.

Need more help?

If you can't find the answer to your question, contact the Tango.ad support team for assistance.

Related Articles

• Key Concepts
• Campaigns Overview
• Integration Hub Overview
• Billing Overview
• Install the Tracking Script
• Troubleshooting