Troubleshooting

The Troubleshooting guide provides solutions to common issues you may encounter while using Tango.ad.

Campaign Is Not Displaying

If your campaign does not appear on your website:

  • Verify that the Tango.ad tracking script is installed correctly.
  • Ensure the campaign is enabled.
  • Confirm that the campaign is assigned to the correct domain. See Manage Domains for more information.
  • Check that the campaign's targeting conditions are met.
  • Clear your browser cache and reload the page.

For more information about creating and managing campaigns, see Campaigns Overview.

Changes Are Not Visible

If your campaign updates are not appearing:

  • Save your changes again.
  • Refresh the page.
  • Clear your browser cache.
  • Make sure the latest version of the campaign is enabled.

For more information, see Campaign Details.

Tracking Data Is Missing

If analytics or visitor data is not being collected:

  • Verify that the Tango.ad tracking script is installed on every page where tracking is required.
  • Confirm that the script is loading successfully.
  • Make sure the script belongs to the correct Tango.ad workspace.
  • Allow some time for new visitor activity to appear in reports.

For more information about tracking and website setup, see Install the Tracking Script and Manage Domains.

Integration Issues

If an integration is not working:

  1. Open Integration Hub from the left-side menu.
  2. Find the integration you want to use.
  3. Check that the integration is available and enabled.
  4. Open the integration settings and verify the required connection details.
  5. Save the configuration if required.
  6. Check the integration-specific documentation for additional setup instructions.

Tango.ad currently provides the following integrations:

E-shop Platforms

Marketing & E-mail Tools

Coming Soon

  • Drip – The integration is currently marked as Coming soon and is not yet available.

For an overview of available integrations and their current status, see Integration Hub Overview.

Coupon Issues

If coupons are not being assigned:

  • Confirm that a coupon pool is linked to the campaign. See Assign Coupons.
  • Verify that the pool contains available coupon codes.
  • Check whether the coupon pool has been disabled or depleted.
  • If you use an e-shop integration for coupon delivery, verify that the integration is enabled and configured correctly.

For more information about creating and managing coupon pools, see Coupons Overview and Create Coupon Pools.

Billing Issues

If you experience billing or subscription problems:

  • Verify that your subscription is active.
  • Check your Tango token balance using Tango Tokens.
  • Review your payment information if a purchase fails.
  • Check your available add-ons in the Add-ons section.

For more information, see Billing Overview and Subscription Plans.

Still Need Help?

If the issue persists after following the steps above, contact Tango.ad Support through the official support channel.

When contacting support, include:

  • A description of the issue.
  • Steps to reproduce the problem.
  • Screenshots or error messages, if available.
  • Your browser and device information.
  • The affected campaign, domain, or integration, if applicable.

Support contact: [VERIFY AND ADD THE CURRENT TANGO.AD SUPPORT EMAIL ADDRESS OR SUPPORT FORM LINK]

You can also review the Frequently Asked Questions for answers to common questions.

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