Troubleshooting
The Troubleshooting guide provides solutions to common issues you may encounter while using Tango.ad.
Campaign is not displaying
If your campaign does not appear on your website:
- Verify that the Tango.ad tracking script is installed correctly.
- Ensure the campaign is enabled.
- Confirm that the campaign is assigned to the correct domain. See Manage Domains for more information.
- Check that the campaign's targeting conditions are met.
- Clear your browser cache and reload the page.
For more information about creating and managing campaigns, see Campaigns Overview.
Changes are not visible
If your campaign updates are not appearing:
- Save your changes again.
- Refresh the page.
- Clear your browser cache.
- Make sure the latest version of the campaign is enabled.
For more information, see Campaign Details.
Tracking data is missing
If analytics or visitor data is not being collected:
- Verify that the Tango.ad tracking script is installed on every page where tracking is required.
- Confirm that the script is loading successfully.
- Allow a few minutes for new data to appear in reports.
You can learn more about tracking and website setup in Manage Domains.
Integration issues
If an integration is not working:
- Verify that your API key or credentials are correct.
- Ensure the integration is enabled.
- Save the configuration after making changes.
- Reconnect the integration if necessary.
See the Integration Hub Overview for more information about managing integrations.
You can also review the guides for Samba.ai, Ecomail, and Mailchimp.
Coupon issues
If coupons are not being assigned:
- Confirm that a coupon pool is linked to the campaign. See Assign Coupons.
- Verify that the pool contains available coupon codes.
- Check whether the coupon pool has been disabled or depleted.
For more information about creating and managing coupon pools, see Coupons Overview and Create Coupon Pools.
Billing issues
If you experience billing or subscription problems:
- Verify that your subscription is active.
- Check your Tango token balance using Tango Tokens.
- Review your payment information if a purchase fails.
For more information, see Billing Overview and Subscription Plans.
Still need help?
If the issue persists after following the steps above, contact the Tango.ad support team and include:
- A description of the issue.
- Steps to reproduce the problem.
- Screenshots or error messages, if available.
- Your browser and device information.
You can also review the Frequently Asked Questions for answers to common questions.